Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Last Updated: February 2026
Introduction
Smart Diehl Academy ("we," "us," or "our") operates www.smartdiehl.com and provides educational services to students from Pre-K through 12th grade. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting the privacy of our students, parents, and website visitors. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services or programs
- Complete enrollment forms
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or communications
- Participate in surveys or feedback requests
Student Information
For enrolled students, we collect information necessary to provide educational services, including:
- Student name, age, and grade level
- Parent/guardian contact information
- Academic history and learning needs
- Emergency contact information
- Payment and billing information
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Pages viewed and links clicked
- Time spent on our website
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- Providing educational services and personalized instruction
- Communicating with parents/guardians about student progress
- Processing enrollment and billing
- Improving our curriculum and teaching methods
- Sending relevant updates, newsletters, and promotional materials
- Responding to inquiries and customer service requests
- Maintaining the security and functionality of our website
- Complying with legal obligations
- Analyzing website usage to improve user experience
Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure encrypted connections (SSL/TLS)
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Staff training on data privacy and security practices
- Secure storage of physical and digital records
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you interact with our website
- Analyze website traffic and usage patterns
- Deliver relevant content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Services
We may use third-party service providers to support our operations, including:
- Website hosting and analytics (e.g., Google Analytics)
- Email communication platforms
- Payment processing services
- Scheduling and appointment management tools
- Customer relationship management (CRM) systems
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with applicable privacy laws.
Children's Privacy (COPPA Compliance)
As an educational institution serving children from Pre-K through 12th grade, we take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).
Parental Consent
We do not knowingly collect personal information from children under 13 without verifiable parental consent. Parents/guardians must provide consent before we collect any personal information from children.
Parental Rights
Parents/guardians have the right to review, update, or delete their child's personal information at any time. To exercise these rights, please contact us using the information below.
Educational Use Only
Any information collected from students is used solely for educational purposes and to provide our services. We do not sell or share children's information with third parties for marketing purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your information to another service
- Objection: Object to certain types of data processing
To exercise any of these rights, please contact us using the information provided below.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Smart Diehl Academy
Address: 7201 Lebanon Road, Mint Hill, NC 28227
Phone: (704) 709-0501
Email: office@smartdiehl.com
We will respond to your request within 30 days in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.